Hitachi Cool Moments, Fresh Living Touch ‘n Go eWallet campaign [‘Redemption Program’] is organized by Arcelik Hitachi Home Appliances Sales Malaysia Sdn. Bhd. [‘Organizer’] commencing on 1 to 30 November 2023 [‘Campaign Purchase and Redemption Period’], both dates inclusive.  The Organizer reserves the right to amend the terms and conditions or Redemption Period at any time. All redemption entries must reach the Organizer on or before 30 November 2023.

This Redemption Program is open to all Malaysian citizens and non-Malaysian citizens above the age of 18 years [‘Participants’], except employees of the Organizer, participating Hitachi authorized retailers, and its advertising agencies, promotions, events and their public relations, as well as their immediate family members.

Participant is eligible to participate in the Redemption Program with purchase of Hitachi Air Conditioner or Refrigerator Products in a single original receipt by showing the original receipt [‘Proof of Purchase’] during the Redemption Period. For online purchases, participant required to screenshot the order details (online purchases) from official online website/social media (must show “Delivered” status) and/or Invoice (from email) with successful transaction status. The original receipt indicating date of purchase and participating retailers from 1 to 30 November 2023 must be retained by Participant for verification and as Proof of Purchase.

The Redemption Program is valid at participating retailers in Malaysia, for in-store purchases and participating official online website/social media.

The Redemption Program in each tier are determined by their valid entries and based on the earliest (valid) submission:

• Purchase Hitachi Air Conditioner Products minimum RM1000 and above in a single receipt: Free Touch ‘n Go eWallet Reload worth RM50
• Purchase Hitachi Refrigerator Products minimum RM2500 and above in a single receipt: Free Touch ‘n Go eWallet Reload worth RM80
• Purchase Hitachi Refrigerator Products minimum RM4500 and above in a single receipt: Free Touch ‘n Go eWallet Reload worth RM200

Each participant is eligible for one (1) redemption only during the entire redemption period. 

Take a clear picture of original invoice / receipt with purchase date of Hitachi Air Conditioners Products or Hitachi Refrigerator products within the campaign period from 1 to 30 November 2023 with your Full Name as per MYKAD / Passport and registered mobile number with Touch ‘n Go eWallet. Send your entry via QR code printed on selected point of purchase material, follow steps and information needed with original receipt uploaded in the page. The campaign entry form will be closed by 30 November 2023. No entries will be accepted after the closing date.

Successful redemption participant must have a valid Touch ‘n Go eWallet account.

The said amount of Touch ‘n Go eWallet reload in each tier stated above will be credited into the respective successful Redemption participant’s Touch ‘n Go eWallet account within forty-five (45) working days after campaign end on 30 November 2023. Any unclaimed Touch ‘n Go eWallet credit will be forfeited and not refundable when the redemption program ends after 30 November 2023.

Arcelik Hitachi Home Appliances Sales Malaysia Sdn Bhd reserves the right to reject any submitted redemption request that is: (i) incomplete, illegible, not within promotion period, and/or inaccurate details, duplicated; and/or (ii) blur image of proof of purchase (receipt), or without proof of purchase; and/or (iii) contains anything illegal, pornographic, degrading, defamatory or abusive to any person/ organization.

By participating in this Redemption Program, Participants agree to be bound by the Redemption Program’s Terms and Conditions. The decision of the Organizer is final. Any letters, enquiries, appeal or protest will not be entertained. Participants hereby agree that no action will be taken against the Organizer.

By participating in this Redemption Program, Participants give permission to the Organizer and/or any third party agent elected by Organizer [‘Agency’] to process Participants' personal data, which is provided through the Redemption Program entries.

The Organizer and/or its agent shall take necessary precautions to ensure that Participants' personal data is protected.

Notice under Section 7 of the Personal Data Protection Act 2010 (‘PDPA’) to consumers of Arcelik Hitachi Home Appliances Sales Malaysis Sdn. Bhd.

Under the PDPA, there are various requirements that regulate the processing of your personal data as a participant ["Participant"]. It informs the Individual of your rights under the PDPA, including actions Individuals may take to exercise such rights and its consequences, and in particular:-

That we [‘Organizer’] collect Participant's personal data directly from the Redemption Program entry;

Participant’s personal data is collected for this Hitachi Cool Moments, Fresh Living Touch ’n Go eWallet Campaign Year 2023

Participant's personal data is disclosed to an elected Agency for processing;

The personal data requested from Individual will only be used for the Redemption Program;

The personal data given is obligatory and all incomplete entries will render the participation void;

Participant’s personal data will be validated upon confirming the winners.


For further details, you may refer to Arcelik Hitachi Home Appliances Sales Malaysia's Privacy Notice https://www.hitachi-homeappliances.com/my-en/utility/privacy/

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