Hitachi Washing Machine Cleaning Service Policy

To ensure high-efficiency service and maximize customer satisfaction, the Company would like to inform you of the service fee rates, service booking procedures, and terms of service as follows:

1. Service Rate (Remove the tank)

Service Type	Capacity (KG)	Service Fee (Incl. Vat 7%)	Appointment Period
Top Load Washing machine	<=13.5	1,590 THB	1-2 Days
	<=17	1,890 THB
	18 - 25	2,390 THB
Front Load Washing machine	7 - 10.5	2,990 THB
	11 - 12	3,390 THB

Service Rate (No Remove the tank)

Service Type	Capacity (KG)	Service Fee (Incl. Vat 7%)	Appointment Period
Top Load Washing machine	<=13.5	1,000 THB	1-2 Days
	<=17	1,200 THB
	18 - 25	1,800 THB

Remarks:

• The Company will contact you to schedule an appointment within 1-2 business days after the service payment is successfully completed.
• The service fees cover only the Hitachi washing machine cleaning service. They do not include the cost of spare parts, repair fees, or any other expenses that may arise if product damage or defects are detected.

2. Service Booking

Customers can book the service through the following channels:

• Call Center: Tel. 1529
• Line Official Account: @hitachithailand

Please provide the following preliminary information:

• Product model
• Number of machines requiring service
• Service location/address
• Contact person's name
• Telephone number
• Years of usage

3. Service Appointment Scheduling

• 3.1 After the customer provides complete information and successfully completes the service payment, the Company will contact you to schedule an appointment within 1-2 business days.
• 3.2 The technician will coordinate directly with the customer to confirm the date and time of the service.
• 3.3 Customers can request to change the appointment date by giving notice at least 3 days in advance.

4. Terms and Conditions of Service

• 4.1 The Company provides services exclusively for Hitachi brand washing machines.
• 4.2 The Company reserves the right to refuse service for:
  • Washing machines imported from Turkey*
  • Washing machines that have been modified or used improperly/not according to their intended purpose
  • Coin-operated washing machines
  • Commercial or industrial washing machines
• 4.3 In the event that damage is detected or additional repairs are required, the servicing technician will inform the customer of the details and estimated costs before proceeding with any action.
• 4.4 The date and time of service may be adjusted as appropriate based on the work schedule. The Company or the servicing technician will inform the customer in advance.
• 4.5 The Company reserves the right to evaluate service eligibility for washing machines with an operating life exceeding 7 years, due to the potential risk of damage during disassembly and reassembly for cleaning.
• 4.6 The estimated service duration is approximately 3 hours per machine. However, this may vary depending on the condition of the product and the working environment on-site.
• 4.7 This service covers only washing machines used within residential premises.
• 4.8 In cases where the installation area has operational constraints (such as condominiums, apartments, or locations where the machine must be relocated from its original installation spot), the Company may charge reasonable additional expenses and will inform the customer in advance.
• 4.9 The purchased service can only be used at the specific location designated in the booking and cannot be split up or transferred for use on another day.

*Excluded models: BD-D100YFVEM, BD-D120XKVEADM, BD-120XJVEADM, BD-100XFVEADM, BD-90YFVE, BD-90XFVEM, BD-100YFVEM

5. Service Warranty

• 5.1 The Company provides a 30-day warranty on the washing machine cleaning service, starting from the date of service.
• 5.2 The warranty covers only:
  • Water leakage issues
  • Abnormal machine vibration

  Note: These must be a direct result of the disassembly, reassembly, or service performed by the technician.

• 5.3 The warranty does not cover:
  • Damage caused by the electrical system.
  • Damage to spare parts resulting from natural wear and tear.
  • Damage caused by natural disasters.
  • Damage from improper use or misuse.
  • Any damage not caused by the Company's service.

6. Rescheduling or Canceling an Appointment

• 6.1 Customers may reschedule their appointment 1 time, provided that notice is given at least 3 business days in advance.
• 6.2 If the technician arrives at the location at the scheduled date and time but is unable to perform the service due to:
  • Inability to contact the service recipient.
  • The service recipient not being present at the scheduled location.
  • The location is not ready for the service.
  The Company reserves the right to charge a travel fee at the rate specified by the Company.

7. Service Coverage Areas

• Bangkok and Metropolitan Area
• Upcountry (Other Provinces)

Please inquire about additional service areas via the Call Center at 1529 or Line Official Account: @hitachithailand

Remarks: The service fee covers a round-trip distance not exceeding 40 kilometers from the service center. If the distance exceeds this limit, the Company reserves the right to charge an additional travel fee at a rate of 6 THB per kilometer. This fee must be paid directly to the service provider on the day of operation.

8. Payment

Customers can make service payments via:

• QR Code
• Mobile Banking

Customers must complete the payment immediately or within 1 day from the booking confirmation date.

9. Refund Policy

In case the payment has been made, the payment is non-refundable in all cases.