Terms and Conditions of Coverage

1. Agreement

This Agreement is made between Arçelik Hitachi Home Appliances Sales (Thailand) Ltd. (the "Company"), acting as the service provider under this Agreement, and the Customer (whose details are specified in the Product Warranty Certificate).

The Company agrees to provide repair services and other related services for electrical appliances (the "Product") as specified in the Product Warranty Certificate. These services are subject to the terms and conditions set forth herein. By utilizing the service, the Customer acknowledges and agrees to be bound by the terms and conditions of this Agreement.

2. Scope of Services

2.1 On-site service is not applicable to the following small appliances: air purifiers, rice cookers, vacuum cleaners, irons, fans, and microwave ovens.

2.2 For service locations within Bangkok, Nonthaburi, Samut Prakan, and Pathum Thani, the Company shall provide service within twenty-four (24) hours. For other provinces, service scheduling shall be subject to distance and the accessibility of the service area.

2.3 The Company reserves the right to decline maintenance services for Products installed or operated on islands or vessels. Furthermore, service coverage is strictly limited to the territory of Thailand only.

3. Warranty Terms and Conditions

3.1 Privilege Care provides an extension of the product warranty period up to a maximum of five (5) years from the original date of purchase. Coverage shall commence only after the Customer has successfully completed the service payment and product registration.

3.2 This warranty applies exclusively to the Product unit, subject to the terms and conditions specified in the Product Warranty Certificate. Coverage excludes all types of accessories and consumables, including but not limited to: Remote controls and batteries, Components or spare parts made of rubber or plastic. The Company reserves the right to exclude these items from any warranty claims.

3.3 Products with expired warranties, as well as display units (demo units) or special-grade (discounted/clearance) products, are ineligible for the Privilege Care extended warranty program.

3.4 The Product must be in good working condition and fully functional at the time of purchase of the Privilege Care service.

3.5 The Privilege Care warranty shall take effect immediately upon the expiration of the Product's original manufacturer's warranty.

4. Warranty Exclusions and Limitations of Liability

The Company shall not be liable for any claims arising from the following circumstances:

4.1 Commercial Use
Use of the Product for commercial purposes, including but not limited to generating income, profit, or other financial benefit from the Product, such as rental services or coin-operated equipment.

4.2 Standard Warranty Exclusions and Non-Covered Parts:

• Damage occurring to specific components that already carry a longer manufacturer's warranty than other parts of the same Product. The Privilege Care agreement does not extend the duration for these specific parts (e.g., refrigerator compressors, washing machine motors, etc.).
• Products that originally carried a standard manufacturer's warranty of less than one (1) year.
• Accessories and external or internal components, including but not limited to power cords, remote controls, batteries, rubber components, and plastic components.
• Any parts used solely for aesthetic or decorative purposes.
• Components that are subject to natural wear and tears or regular replacement.
• Any equipment that does not conform to the manufacturer's original specifications, including any unauthorized modifications to parts or components.

4.3 Product Adjustment, Technical Errors, and Unauthorized Service:

• Product calibrations or adjustments that do not involve the actual repair or replacement of parts.
• Faults occurring during maintenance, alterations, modifications, or upgrades performed by parties other than the Company's authorized personnel.
• Any repairs conducted by individuals or service centers not officially appointed or authorized by the Company.

4.4 Normal wear and deterioration

• Deterioration, wear and tear, blockages, dents, scratches, abrasions, friction, fading, corrosion, or decline in performance of components; for example, batteries, washing machine agitators, etc.

4.5 Transportation and installation-related damage

• Damage resulting directly or indirectly from transportation, delivery, installation, equipment testing during installation, dismantling, relocation, or overloading.

4.6 Improper use or negligence
Intentional acts, negligence, misuse, improper operation, failure to follow instructions provided in the product manual, or use of accessories that are not approved or recommended by the manufacturer.

4.7 Serial number alteration
Products where the serial number has been defaced, altered, amended, removed, or is missing.

4.8 Third-party damage
Any loss or damage caused by third parties.

4.9 Environmental and biological causes
Damage resulting from weather conditions, termites, animals, insects, rodents, fungus, improper cleaning methods, improper repair, unauthorized modification, or improper inspection services.

4.10 Consequential or indirect loss
Any consequential, incidental, or indirect loss or damage.

4.11 Natural disasters and external events
Earthquakes, storms, explosions, freezing, vandalism, malicious acts, riots, hail, water damage, flooding, and accidents involving vehicles or aircraft.

4.12 War and Political Risks
Damage resulting from war, invasion, acts of foreign enemies, hostilities, rebellion, insurrection, or confiscation by order of the government or any public authority acting under law, as well as illegal trade or illicit transportation.

4.13. Nuclear Hazards
Damage caused by nuclear reaction, radiation, or radioactive contamination.

4.14 Aircraft pressure or vibration
Damage directly caused by air pressure waves or vibrations from aircraft of any kind.

4.15 General Exclusions (Direct and Indirect)
Any loss or damage, whether direct or indirect, arising from

• Legal seizure, detention, or confiscation by governmental authorities
• Temporary or permanent interruption of gas, electricity, or water supply
• Improper connection or abnormal condition of electrical, gas, water, or signal systems connected to the Product
• Software malfunction or computer virus
• Fire, lightning, short circuit, abnormal electrical current, power surge, overvoltage, or undervoltage

5. Coverage Limits for Irreparable Products.

Period from Purchase Date	Coverage Limit
Within first 12 months	Manufacturer's responsibility as specified in warranty certificate
Within the 2nd Year	70% of product price stated on receipt
Within the 3rd Year	60% of product price stated on receipt
Within the 4th Year	50% of product price stated on receipt
Within the 5th Year	40% of product price stated on receipt

6. Eligible Products for Hitachi Privilege Care

Privilege Care packages apply only to specific product models as defined under each package category (Set A - Set I), as listed in the official product eligibility list.

The applicable models under each package shall be as specified in the Privilege Care eligibility schedule.

List of Products Eligible for Hitachi Privilege Care Service

Hitachi Privilege Care Set A (Package 559)
CV-SF20V BRE, CV-940Y WR, CV-945F PG, CV-950F BK, CV-960F PG, PV-X80M, HES-38GS MMS, HES-38GS MMW, HES-48GS MMS, HES-48GS MMW, HES-35VD WH, EP-TZ50WO, HES-35V CG, HES-35V WH

Hitachi Privilege Care Set B (Package 699)

HRTN5198MXTH, LTL 08M00 GG TH, HRCJ7145MNWTH, CV-SE22V BRE, CV-SE230V ORM, CV-975FC GB, CV-975PWBKOTH, PV-X85M, PV-X100N, PV-X95N MRE, RV-X15N, HES-60R SI, HES-60HMBKATH, HES-35VDS MCG, HES-35VDS MSI, HES-45VD WH, HES-45VDS MCG, HES-45VDS MSI, HES-48VD BK, HES-60RD WH, WT-P100GX2 MGN, WT-P150GX2 MGN, WT-P200GX2 MGN, WT-P250GX2 MGN, WT-P300GX2 MGN, WM-P150GX3WHOAS, WM-P200GX3WHOAS, WM-P250GX3WHOAS, WM-P300GX3WHOAS, WM-P350GX3WHOAS, LTL 10M00 WH, LTL 10M00 GG, WM-P150GX3CGO, WM-P200GX3CGO, WM-P250GX3CGO, WM-P300GX3CGO, WM-P350GX3CGO, HES-45V CG, HES-45V WH

Hitachi Privilege Care Set C (Package 799)
HRTN5230MBBKTH, HRTN5230MXTH, HRTN5255MFBBKTH, HRTN5255MFXTH, HRTN5255MPSVTH, HRTN5275MPSVTH, LTL 10MW0T CG, HRCJ9200MNWTH, PV-XH4PAARECTH, WT-P400GX2MGNOAS, DT-P300GXPJ MGN

Hitachi Privilege Care Set D (Package 1,199)
HRTN5275MFUTH, HRTN5275MFXTH, HRTN6379SXTH, HRTN6408SXTH, HRTN6408SUTH, LTL 12MVW0T GG, LTL H3MVW0T GG, BD-802HVOW, HRCJ11316MNWTH, PV-XH4PCGCTH, RV-X20DP BKCG, WT-PS250GX DS, WT-PS300GX DS, WM-PV250GX2DGROAS, HRTN6379SGTH, WT-P350GX MGN, PV-XH3PCGCTH

Hitachi Privilege Care Set E (Package 1,399)
R-BGX340PTH0, HRTN6379SMIRTH, HRTN6408SGBKTH, HRTN6443SXTH, HRTN6443SGBKTH, HRTN6443SAMIRTH, SF-150THV GG, SF-160THV GG, SF-170THV GG, LTL 17TVW0U GG TH, SF-170ZCV SS, BD-D802HVOW, PV-XHW4PCGCTH, RV-X20P WHSI, WM-PV400GX2DGROAS, R-BG340PTH0 GPW, HRTN6443SAMGWTH, BD-904HVOW, BD-1054HVOS

Hitachi Privilege Care Set F (Package 1,899)
R-V450PD BSL, R-V510PD BSL, R-V700PA1 BSL, R-S32KPTH CNXZ, HRSN9713ESGSST, SF-200ZGV SS, BD-90YFVE, BD-120XJVEADM, WM-PV750GX2DGROAS, R-VG450PDX GBK, R-VG550PDX GBK, R-V700PA BSL, R-S38KPTH CNXZ, HR4N7522DSXTH, HRSN9552DDXTH, HRSN9713ESBKST, HRSN9713ESICGBKST, SF-220ZFV SS, BD-90XFVEM, BD-100YFVEM, TD-90YFE, R-V700PA-1 U, BD-D1054HVOS, WM-PV750GX2DGROAS

Hitachi Privilege Care Set G (Package 2,099)
SF-250ZFV SS, SF-250ZFVAD SS, BD-100GV WH, BD-D100GV WH, BD-100XFVEADM, BD-D100YFVEM, BD-120GV WH, BD-D120XGVEADM, R-WB640PTH1 GCK, HRSN9713ESACGBKST, BD-D120GV WH, TD-100XFVEM, HRSN9713ESXTH, HRSN9713ESUTH, HRSN9713ESAUTH, HRSN9713ESAGBKTH, HRSN9713ESAMGWTH, HRSN9698ESICMGWTH

Hitachi Privilege Care Set H (Package 2,299)
R-MX600GVTH1, R-WB640VF GBK, R-WB640VF GMG, R-WB640VFX MGW, R-WB640VFX MIR, R-WB700VTH2 GBK, R-WB700VTH2 GMG, HRSN9698EVICGDTH

Hitachi Privilege Care Set I (Package 6,599)
R-GW670TT XK, R-ZXC740RT X, R-WX670RT XK, R-WX670RT XW

• The package price is inclusive of Value Added Tax (VAT).

• The company reserves the right to change the terms and conditions without prior notice.